Return & Exchange Policy

We want you to be happy. If you find Product is not the right item for you, you may return or exchange your item within 15 days of receipt. Shipping costs are non-refundable and Volev store does not issue return labels.

If your order arrives damaged or is missing items, please contact our support team  for assistance.

Returns & Exchanges Criteria

  • Original packaging with tags still attached
  • Returned in the same new, unused condition as received

Orders that don’t meet these criteria aren’t eligible for returns or exchanges. 

Return Process

  1. Add your order # to the front of your return package to ensure smooth processing. 
  2. Mail your return to us using the format and address below:

VOLEV LLC – Returns

3520 Tuseell str 

Naperville IL 60564

VOLEV LLC does not cover return shipping costs or issue return labels.

Exchange Process

  1. Please reference your order number on the front of the package. 
  2. Leave a note inside with your order number and product you’d like to exchange it for, along with your name, shipping address, email, and phone number. While we do not offer a return label, we do cover the cost of shipping the new item out to you.
  3. Return your order to the address below:

VOLEV LLC – Returns

3520 Tuseell str

Naperville IL 60564

VOLEV LLC does not cover return shipping costs or issue return labels. However, we will cover the cost of shipping the new item out to you. 

Important Reminders

We recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed.

VOLEV STORE does not cover return shipping costs or issue return labels. Return shipping costs are typically $10 or more for the VOLEV STORE and $20 or more for the Original product, depending on location, carrier, and the number of products being returned.